Privacy Policy

Effective Date: March 2025  ·  Last Updated: March 2025

Belinnov Solutions Private Limited ("Belinnov", "we", "us" or "our") is an India-based product-engineering and technology-services company providing enterprise software engineering, cloud, data, applied-AI and digital product services. We are committed to protecting the privacy of our clients, website visitors and partners. This Privacy Policy explains how we collect, use, store and protect personal information in connection with our website and services.

1. Information We Collect

We collect information to deliver and improve our services. The types of information we may collect include:

• Contact & Identity Information — Name, job title, company name, email address, phone number, and other details you provide when reaching out to us, requesting a demo, filling out a contact form, or entering into a service agreement.
• Usage & Technical Data — IP address, browser type, operating system, referring URLs, pages visited, and interaction data collected automatically when you visit our website or use our platforms.
• Project & Engagement Data — Information shared during discovery calls, project briefs, onboarding processes, or ongoing engagements — including business requirements, system specifications, and technical documentation.
• Communications — Records of correspondence via email, contact forms, or support channels to ensure continuity of service and quality of communication.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries, provide quotes, and deliver contracted services.
• To manage client relationships and coordinate project delivery.
• To send relevant service updates, technical communications, or industry insights (with your consent where required).
• To improve our website, platforms, and internal processes based on usage patterns.
• To comply with legal obligations, contractual requirements, and applicable regulations.
• To protect the integrity and security of our systems and our clients' systems.

3. AI & Data Processing Services

Where Belinnov develops or deploys AI-powered solutions on behalf of clients, data processing activities are governed by a separate Data Processing Agreement (DPA). In such engagements, Belinnov acts as a data processor under the direction of the client (data controller). We do not use client data to train internal AI models without explicit contractual consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service Providers — Trusted third-party vendors (e.g., cloud hosting providers, CRM tools, analytics platforms) who assist us in operating our business, bound by confidentiality obligations.
• Legal Compliance — Where required by law, court order, or regulatory authority, we may disclose information to the appropriate authorities.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Project-related data is retained for the duration of the engagement and a reasonable period thereafter as defined in the service agreement. You may request deletion of your personal data at any time, subject to legal obligations.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Maintain session state and improve site performance.
• Understand how visitors interact with our content (analytics).
• Support security and fraud prevention.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of our website.

7. Data Security

Belinnov maintains an information security management system certified to ISO/IEC 27001:2022. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted communications, access controls, regular security assessments, and staff training. While we take every reasonable precaution, no method of transmission over the internet is entirely secure.

8. International Data Transfers

Belinnov operates from India and serves clients globally. Where personal data is transferred across borders, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including standard contractual clauses or equivalent mechanisms where required.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at privacy@belinnov.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us: